Effective Date: September 10, 2025
Last Updated: April 24, 2026
Introduction
Hudson Valley Luxury Resorts (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hudsonvalleyluxuryresorts.com (the “Site”) or engage with our services.
By using our Site or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Hudson Valley Luxury Resorts
303 South Broadway
Tarrytown, NY 10591
United States of America
Phone: +1 (845) 510-3188
Email: contact@hudsonvalleyluxuryresorts.com
Information We Collect
Information You Provide to Us
We collect information you voluntarily provide directly to us, such as when you:
- Make a reservation or booking
- Create an account on our Site
- Subscribe to our newsletter or marketing communications
- Contact us via email, phone, or contact forms
- Participate in surveys, promotions, or contests
- Leave reviews or feedback
This information may include:
- Full name
- Email address
- Phone number
- Mailing address
- Date of birth
- Payment information (credit card details, billing address)
- Guest preferences and special requests
- Loyalty program information
- Communication preferences
Information Automatically Collected
When you access our Site, we automatically collect certain information about your device and usage, including:
Device Information:
- IP address
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Unique device identifiers
- Language preferences
- Time zone settings
Usage Information:
- Pages viewed and links clicked
- Date and time of visits
- Duration of visits
- Referring website addresses
- Search queries on our Site
- Booking and reservation patterns
Information from Third Parties
We may receive information about you from third parties, including:
- Booking platforms and travel agencies
- Social media platforms (when you interact with our social media accounts)
- Marketing partners and affiliates
- Payment processors and financial institutions
Mobile Text Messaging (SMS) Program
Hudson Valley Luxury Resorts operates an opt-in text-messaging program (“SMS Program”) used to send booking updates, availability alerts, customer-service replies, and — where separately consented — promotional offers. This section describes how we collect, use, share, and retain the personal information associated with that program. Operational details for participants, including opt-in and opt-out instructions, are set out in Section 13 of our Terms of Service.
Information We Collect Through the SMS Program
When you opt into the SMS Program, we collect:
- The mobile telephone number you provide;
- The date and time of your opt-in;
- The IP address of the device you used to opt in;
- The consent source — the specific form or channel through which you provided consent (for example, our booking form, contact form, or account-registration form);
- The content of messages you send to us and that we send to you in connection with the program.
How We Use This Information
We use the information collected through the SMS Program to:
- Send transactional messages, including booking confirmations, check-in instructions, and service updates;
- Send marketing messages — such as promotional offers and availability alerts — only where you have separately consented to receive them;
- Respond to customer-service inquiries you send by text;
- Maintain records of your consent and opt-out requests as required by applicable law.
SMS messages are delivered on our behalf by Text Magic, acting as our service provider, and transmitted by your mobile carrier.
Who We Share This Information With
We share information collected through the SMS Program only as needed to operate the program and meet our legal obligations:
- Text Magic — our SMS-messaging service provider — processes your mobile number and message content solely to deliver messages on our behalf and in accordance with its own privacy practices;
- Mobile carriers — including AT&T, T-Mobile, Verizon Wireless, and others — route messages to and from your device;
- Legal and regulatory authorities, where we are required to disclose information to comply with applicable law, a court order, or a valid governmental request.
We do not sell your mobile number or share it with third parties or affiliates for their own marketing purposes. Mobile opt-in data and consent records are not shared for marketing by any party other than HVLR.
How Long We Keep This Information
We keep the information collected through the SMS Program for as long as you remain opted in, plus a reasonable period afterward for compliance and recordkeeping. In most cases, we retain consent records for approximately four (4) years after opt-out so that we can evidence prior consent if required by carriers, regulators, or in the event of a dispute. Longer retention may apply where required by law.
Your Rights and Choices
You have the following rights in connection with the SMS Program:
- Opt out at any time by replying STOP to any message you receive from HVLR. You will receive one final confirmation message, after which no further messages will be sent to your number;
- Get help by replying HELP to any message, or by contacting us at (845) 510-3188 or contact@hudsonvalleyluxuryresorts.com;
- Request access to your consent records or ask us to delete information associated with your participation in the SMS Program, subject to any recordkeeping requirements described above;
- Update the number on file by contacting us through the channels above.
Exercising these rights will not affect other services you receive from HVLR.
Cross-Reference
For the full operational terms of the SMS Program — including program description, message frequency, supported carriers, age requirements, and carrier disclaimers — please review Section 13 of our Terms of Service.
How We Use Your Information
We use the collected information for various purposes, including:
Service Delivery
- Processing reservations and bookings
- Managing your stay and providing requested services
- Sending booking confirmations and pre-arrival information
- Facilitating check-in and check-out processes
- Processing payments and refunds
Communication
- Responding to inquiries and requests
- Sending administrative information and updates
- Providing customer support
- Sending marketing communications (with your consent)
- Notifying you about changes to our services or policies
Improvement and Personalization
- Analyzing usage patterns to improve our Site and services
- Personalizing your experience based on preferences
- Developing new services and amenities
- Conducting research and analysis
Legal and Security
- Complying with legal obligations and regulations
- Protecting our rights, property, and safety
- Preventing fraud and unauthorized transactions
- Enforcing our terms and conditions
Cookies and Tracking Technologies
Types of Technologies We Use
We use various tracking technologies to collect information, including:
Cookies: Small data files stored on your device that help us recognize you and remember your preferences.
Web Beacons: Electronic images that help us count users and understand usage patterns.
Google Analytics: We use Google Analytics to analyze Site traffic and usage. Google Analytics collects information such as how often users visit our Site, what pages they visit, and what other sites they used prior to coming to our Site. We use this information to improve our Site and services. Google Analytics collects only the IP address assigned to you on the date you visit our Site, rather than your name or other identifying information.
Managing Cookies
Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies. Please note that if you disable cookies, some features of our Site may not function properly.
To opt out of Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security assessments and updates
- Employee training on data protection
- Use of Cloudflare services for enhanced security and performance
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with third-party vendors and service providers that perform services on our behalf, including:
- Payment processing
- Email delivery
- Marketing and advertising
- Analytics and website optimization
- Customer service
- IT and security services
Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:
- Court orders and legal proceedings
- Government requests
- Law enforcement requirements
Consent
We may share your information with your consent or at your direction.
Aggregated Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
The retention period varies depending on the type of information and the purpose for which it was collected. When your information is no longer required, we will securely delete or anonymize it.
Your Rights and Choices
Access and Update
You have the right to access and update your personal information. You can do this by:
- Logging into your account (if applicable)
- Contacting us using the information provided above
Marketing Communications
You can opt out of receiving marketing emails by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us directly
- Managing your preferences in your account settings
Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages.
Do Not Track
Our Site does not currently respond to “Do Not Track” signals from web browsers.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, disclose, and sell
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information provided above.
International Visitors
If you are visiting our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Site, you consent to this transfer.
Children’s Privacy
Our Site and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the “Last Updated” date
- Sending you an email notification (if we have your email address)
We encourage you to review this Privacy Policy periodically for any changes.
Governing Law
This Privacy Policy is governed by the laws of the State of New York, United States, without regard to its conflict of law provisions.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Hudson Valley Luxury Resorts
303 South Broadway
Tarrytown, NY 10591
United States of America
Phone: +1 (845) 510-3188
Email: contact@hudsonvalleyluxuryresorts.com
We will respond to your inquiry within a reasonable timeframe.
This Privacy Policy was last reviewed and updated on April 24, 2026