These Terms of Service (“Terms”) govern your access to and use of the website operated by Hudson Valley Luxury Resorts (“HVLR,” “we,” “us,” or “our”) at hudsonvalleyluxuryresorts.com and any related services we provide. By accessing the Site, creating an account, making a booking inquiry, or otherwise engaging with our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use the Site or our services. We may update these Terms from time to time; your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

For the purposes of these Terms, the following definitions apply:

• Services — the booking inquiries, reservations, customer support, marketing communications, and related offerings made available through HVLR.
• Site — the website located at hudsonvalleyluxuryresorts.com and any subdomains or successor sites.
• Property — any residence, estate, or accommodation listed on the Site and available for short-term booking.
• Guest — any individual who makes, or on whose behalf is made, a booking inquiry or reservation for a Property.
• Host — an owner or authorized representative of a Property who lists with HVLR under a separate Property Listing Agreement.
• Booking — a reservation confirmed by HVLR for the use of a Property for specified dates.
• Content — any text, images, reviews, messages, or other material displayed on, submitted to, or transmitted through the Site.
• User — any person who accesses or uses the Site, whether as a Guest, Host, prospective customer, or visitor.
• SMS Program — HVLR’s text-message communication program as described in Section 13.

You must be at least 18 years of age to create an account, make a booking, or enter into any agreement with HVLR. By using the Site for these purposes, you represent that you are 18 or older and have the legal capacity to agree to these Terms.

Minors may browse the Site only under the direct supervision of a parent or legal guardian. HVLR does not knowingly collect information from children, as further described in our Privacy Policy.

Permitted Uses

You may use the Site to browse Property listings, submit booking inquiries, manage your account, communicate with HVLR staff, and access information about our services. All use must be for lawful, personal, and non-commercial purposes unless you are an authorized Host operating under a Property Listing Agreement.

Prohibited Uses

You agree not to:

• Scrape, harvest, or extract data from the Site by automated means;
• Use bots, crawlers, or other automated tools to access the Site except for well-behaved search-engine indexing;
• Resell, republish, or redistribute Site content without written permission from HVLR;
• Interfere with, disrupt, or circumvent the security or operation of the Site;
• Transmit viruses, malicious code, or any material that could damage the Site or other Users’ devices;
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity;
• Harass, threaten, or intimidate other Users or HVLR staff;
• Use the Site for any unlawful activity or in violation of applicable law.

Certain features of the Site require you to create an account. When you register, you agree to provide accurate, current, and complete information, and to keep that information up to date. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.

Notify HVLR promptly if you suspect unauthorized access to your account. We reserve the right to suspend or terminate any account that violates these Terms, that we reasonably believe has been compromised, or that is used in a manner inconsistent with the intended operation of the Site.

Bookings are handled through the Site’s booking engine and coordinated with the HVLR team. Submitting a booking inquiry does not, by itself, create a confirmed reservation; all Bookings are subject to Property availability, verification, individual Property rules, and written confirmation by HVLR.

The Site may display per-night pricing estimates synced from our property-management system. These estimates are provided for planning purposes and may not reflect final pricing. Exact pricing — including nightly rates, cleaning fees, taxes, pet fees, and any other charges — is confirmed directly by HVLR at the time of booking.

Each Property may carry its own rules regarding maximum occupancy, minimum stay, check-in times, pet policies, and other conditions. By confirming a Booking, you agree to comply with the rules applicable to that Property.

Payments are processed through secure third-party payment processors, including WooPayments and Stripe. By providing payment information and confirming a Booking, you authorize HVLR (or its processor) to charge the applicable amount for the reservation, along with any cleaning fees, damage deposits, taxes, or other fees disclosed at the time of booking.

Hosts listing Properties with HVLR may be charged applicable listing, membership, or design fees in accordance with the separate Property Listing Agreement and current fee schedule. All payments are denominated in U.S. dollars unless otherwise stated.

Cancellation and refund policies vary by Property. In general, deposits are non-refundable, and cancellation windows, refund eligibility, and rescheduling options depend on the specific Property, the season, and the length of stay. The policy applicable to your Booking will be disclosed at the time of confirmation.

For specific cancellation questions or to request a modification to an existing Booking, please contact HVLR directly using the information in Section 23. We encourage Guests to review the cancellation terms carefully before confirming.

If you list a Property with HVLR as a Host, your relationship with us is governed primarily by the separate Property Listing Agreement. These Terms continue to govern your general use of the Site.

In the event of a conflict between these Terms and the Property Listing Agreement with respect to matters specific to Hosts, the Property Listing Agreement controls.

You may have the opportunity to submit reviews, testimonials, photos, messages, or other Content to HVLR or through the Site. By submitting Content, you represent that you own the rights to it or have obtained all necessary permissions, and that the Content does not infringe the rights of any third party or violate any law.

You grant HVLR a non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, display, distribute, adapt, and promote your Content in connection with the operation and marketing of the Site and our services. You retain ownership of the underlying material.

HVLR reserves the right, but has no obligation, to review, edit, or remove Content that violates these Terms, that we deem inappropriate, or that we receive a credible complaint about.

All content on the Site — including text, graphics, photographs, illustrations, video, audio, logos, design elements, and software — is the property of HVLR or its licensors and is protected by United States and international copyright, trademark, and other intellectual-property laws.

The name “Hudson Valley Luxury Resorts,” the HVLR logo, and individual Property names and marks are trademarks of HVLR. You may not reproduce, distribute, or create derivative works from Site content without our prior written permission, except for personal, non-commercial browsing.

By providing your contact information to HVLR, you consent to receive operational communications necessary to provide our services — including booking confirmations, check-in instructions, service updates, and customer-support replies — by email, telephone, or text message.

Marketing communications, including promotional emails and text messages, require a separate opt-in. You may opt out of marketing communications at any time without affecting your ability to receive operational messages. Opt-out mechanisms for text messaging are described in Section 13.

Hudson Valley Luxury Resorts operates an opt-in text-messaging program for booking updates, availability alerts, promotional offers, and customer-service communications. The following disclosures govern your participation in the program.

The Site may contain links to, or rely on services from, third parties — including property-management platforms (such as Hostaway), text-messaging providers (such as Text Magic), payment processors, and social-media platforms. HVLR does not control these third parties and is not responsible for their content, accuracy, privacy practices, or availability.

When you engage with a third-party service linked from the Site, your use of that service is governed by that party’s own terms and privacy policies. You do so at your own risk.

The Site and Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by applicable law, HVLR disclaims all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from a course of dealing or usage of trade.

Property descriptions, images, and amenities shown on the Site are representative. Actual conditions, surroundings, and availability may vary. HVLR does not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any information displayed is accurate, complete, or current at every moment.

To the maximum extent permitted by applicable law, HVLR’s total aggregate liability to you for any claim arising out of or relating to these Terms, the Site, or the Services is limited to the total amount you paid to HVLR for the specific Booking giving rise to the claim, or, if no Booking is involved, one hundred dollars (US$100).

In no event will HVLR be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages — including lost profits, lost data, or loss of goodwill — arising out of or relating to your use of the Site or Services, even if HVLR has been advised of the possibility of such damages.

You agree to defend, indemnify, and hold harmless Hudson Valley Luxury Resorts and its officers, directors, employees, agents, affiliates, and licensors from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your violation of these Terms; (b) your misuse of the Site or Services; (c) your violation of any law or third-party right; or (d) Content you submit through the Site.

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-laws principles. Any action or proceeding arising out of or relating to these Terms, the Site, or the Services shall be brought exclusively in the state or federal courts located in Westchester County, New York, and you consent to the personal jurisdiction of those courts.

Before filing any formal claim, you agree that you and HVLR will first attempt to resolve any dispute informally. You agree to contact HVLR in writing at the address listed in Section 23 and provide a brief description of the dispute and the relief you are seeking. The parties agree to make a good-faith effort to resolve the dispute through direct communication for a period of at least thirty (30) days before initiating any formal proceedings.

Optional Arbitration

Where permitted by applicable law and agreed in writing by both parties, any dispute not resolved through informal negotiation may be submitted to binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Participation in arbitration is optional and requires the express written consent of both parties. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.

HVLR may update these Terms from time to time to reflect changes in our services, our business, or applicable law. When we make material changes, we will post a notice on the Site and update the “Last Updated” date at the top of these Terms.

Your continued use of the Site or Services after updated Terms are posted constitutes your acceptance of the revised Terms. If you do not agree to the changes, you should discontinue using the Site.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, it shall be severed from these Terms. The remaining provisions will continue in full force and effect.

These Terms, together with the Privacy Policy and, for Hosts, the Property Listing Agreement, constitute the entire agreement between you and Hudson Valley Luxury Resorts with respect to your use of the Site and Services, and supersede any prior agreements, communications, or understandings between the parties on that subject.

Questions about these Terms, a Booking, or our services can be directed to:

Hudson Valley Luxury Resorts
303 South Broadway
Tarrytown, NY 10591
Phone: (845) 510-3188
Email: contact@hudsonvalleyluxuryresorts.com